In the event that misunderstandings or issues arise, the Complainant:
1.) Will first of all, contact the other person involved (Respondent) and try to reach an understanding and/or a resolution to the issue.
2.) If the issue is still unresolved, the Complainant can complete a BYSA Soccer Complaint Form or issue their own formal, written statement. Either form should be addressed to the Dispute Resolution Chairperson on the Board of BYSA.
3.) At the Chairperson's discretion, he/she will deal with the complaint or form a committee of two or three. The Chairperson and/or the committee will remain in a neutral position between the Complainant and the Respondent.
4.) The Chairperson or the committee will interview the Complainant to ascertain details, and gather relevant information from others, keeping confidentiality at the foremost.
5.) The Chairperson will inform the Respondent and set a date for a meeting.
6.) The Chairperson or the committee will meet with the Respondent to discuss the issues and search for solutions to the problem.
7.) The Complainant and the Respondent will be informed of the solutions, support plans and timelines.
8.) The Chairperson will report to the Board at its next meeting.
